Privacy Policy

1. Introduction

This Privacy Policy describes how our home water delivery service collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

2. Information We Collect

We collect various types of information to provide and improve our water delivery services:

• Personal Information: Name, address, phone number, email address
• Delivery Information: Delivery preferences, special instructions, access codes
• Payment Information: Billing address, payment method details (processed securely)
• Usage Data: Website interaction data, IP address, browser type, device information
• Communication Records: Customer service interactions, feedback, and inquiries

3. How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to our water delivery service:

• Processing and fulfilling your water delivery orders
• Managing your account and subscription preferences
• Communicating about deliveries, service updates, and account information
• Processing payments and maintaining billing records
• Improving our website functionality and user experience
• Providing customer support and responding to inquiries
• Ensuring service quality and safety compliance

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for service delivery
• Legitimate Interest: Improving services and customer communication
• Consent: Marketing communications (where applicable)
• Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With delivery personnel to facilitate water delivery services
• With payment processors for secure transaction processing
• With service providers who assist in website operations and customer support
• When required by law or to protect our legal rights
• In case of business transfer or merger (with prior notification)

6. Your Rights and Choices

You have several rights regarding your personal information under applicable privacy laws:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for marketing communications

7. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Access controls limiting employee data access
• Regular security audits and vulnerability assessments
• Incident response procedures for potential data breaches

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Customer account information is typically retained for the duration of your service relationship and for a reasonable period thereafter for legal and business purposes.

9. International Data Transfers

If we transfer your personal data outside your country of residence, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your information.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

12. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.